Neuro Partners

Below are some frequently asked questions which may be of assistance to you. Please feel free to email us your question if it is not detailed below, and we will respond as quickly as possible.

What can I have support with?
We offer support in four main areas; care (physical needs), community (for example, shopping) education and employment support. Effectively, we can offer support with any “need” or “barrier” that is assessed as needing support and, if required, can put together a team offering a cross section of services, eg personal care and education.

What locations do you cover with your services?
Our education support is available throughout the whole of England. Our care and rehabilitation services are available from the Midlands up to the Scottish borders. We have regional offices in Lancashire, Cumbria, Yorkshire and our head office in Tyne and Wear.

How much does support cost?
All packages of assessed needs, and therefore support, are tailored to an individual, which means that the cost will be specific to you.

For example standard support/care would be charged at a different rate to professional input such as physiotherapy or occupational therapy. Full charges will be provided following initial assessment and prior to commencement of any support.

How can my support be paid for?
There are a number of funding options; care and support will nearly always be via social services, this may be as a direct payment to you or you may opt for them to pay us directly. Education can be funded by Student Finance England, and employment support can be funded by referral to Access to Work via the Job Centre. Funding may also be provided by a local PCT, personal budget, or privately funded via a case manager/solicitor.

Is Neuro Partners regulated?
Neuro Partners is registered with the Government’s Care Quality Commission (CQC).They ensure our services are of the highest quality and safe to use. We also run our own vigorous inspections regularly, as we too want to deliver only the highest quality to meet your needs.

I am interested in using your services. What are the next steps?
The next step is simple; just get in touch with us by telephone, email, or post if you prefer, and we will take some initial notes. We then arrange to come and see you at a time and date convenient for you, to discuss what YOU want from us.

We hold an informal meeting with you and your family/representatives to assess your needs. We will then put together a care plan for you to review and approve/amend. If you wish to proceed (and have the necessary funds in place) care/support can start as soon as you wish.

Is there further information available on Neuro Partners’ delivery of service?
The following informative policies are available to families, service users and next of kin on request:

• Service User Handbook
• Statement of Purpose – North East Community
• Statement of Purpose – North West Community
• Statement of Purpose – Education Services
• Complaints Process and Procedure

What if I need round the clock support?
Whether you need 1 hour-a-week or 24 hours-a-day support we will meet your needs in the way you want them met.

We put together teams of support who deliver exactly what you require including overnight sleep-ins or waking nights.

I am going into higher/further education. What support, advice and assistance can you offer me?
We offer a range of support from note-taking through to personal support. Full details can be found within our Education Services page.

If you have not already done so, we recommend you discuss your needs with the disability services/learning support team within your proposed college/university to establish the type of support you may require, and give provide advice on funding.

When setting up support, we tailor the support package specifically for you, we always take great efforts to match your support worker to you and your needs (personality/qualifications/training), but always remember you have the power of veto if you are not comfortable with the person allocated.

I need more specialist support. Do you employ professionals such as a physiotherapist, nurse, etc?
We have a range of professional staff as well as support workers/carers. These include physiotherapists, occupational therapists, speech and language therapists, psychologists, occupational experts, education and support professionals, etc.

We can meet and deliver a high quality service whether it is a shopping trip or maximum physical care.

What if I am unhappy with my support?
If you are unhappy with any aspect of your support at any time you can speak to your case lead, a professional allocated to every case. Alternatively, you can speak to the Head of Service for your region who will be introduced to you when your support commences.

We tailor each support package specifically to suit the individual which includes selecting which support workers will work on each case. If you are not happy with any of your support workers we listen and act to put things right.

If you prefer to make contact in writing you can use our complaints form, contact us form, or contact CQC directly.

Can transport be provided if I need to go out?
Many of our Support Workers are able to drive and, in some cases, may have transport available.

Are your staff trained employees or volunteers?
We do not have volunteers. All of our staff are vigorously trained, mentored and have to pass specific competencies. Once they have finished their initial training they are specifically trained on the needs of the service users they will be supporting, and you will be the judge of their performance.

I have an individual budget; how do I pay for your services?
We can arrange an invoice for you weekly, monthly or as often as you wish. You simply need to verify the hours we are invoicing, and if you agree, send in a cheque or arrange a bank transfer. If you don’t agree with the hours just give us a call and we will sort it out.

I would like to work for Neuro Partners; what opportunities are there and what do I need to do?
You may find our recruitment pages useful if you have not already visited.

All of our employees go through a vigorous vetting process including CRB, POVA, references and past work history, as our ultimate priority is the safety of those we serve.

We value all of our staff and encourage staff development through training, mentoring and promotion.

If you would like to discuss further options with our HR department call 0191 491 1735