L was involved in a road traffic accident in 2004 which resulted in a severe traumatic brain injury and L being paralysed from the chest down and requiring 24/7 care and support at home. The sudden change in circumstances and L’s brain injury caused L to experience high levels of frustration and significant mood swings.
L was unable to control their emotions or express themself appropriately which frequently led to verbal outbursts towards care staff. This resulted in L not being able to sustain consistent care staff for any period of time; staff frequently resigned or were turned away by L, sometimes even on a daily basis.
Neuro Partners were approached by L’s Case Manager as the situation had reached crisis point. Our staff were specifically recruited and selected to work with L who was heavily involved in the recruitment process. A behaviour management program was developed with clear boundaries and expectations of L and the support workers identified. All of the staff were thoroughly trained and briefed prior to working with L, and receive ongoing regular support and mentoring from an experienced Case Lead.
Although there were significant ups and downs at the beginning, and there are still turbulent periods every so often along the way, L’s behaviour has dramatically improved, and L has a stable team of support workers who have worked with L for a significant period of time and now know L well.
L is able to lead life without having to worry about their care and support workers, and L now enjoys going out to the cinema, nightclubs, etc with the assistance of our support workers.