Complaints and Compliments
Neuro Partners prides itself on its openness to feedback and opinions about how we are doing in relation to any aspect of the company.
You have the Director’s assurance that all feedback is treated seriously and will be looked at openly and honestly, as your opinions help shape, develop and improve the quality of our delivery to those we serve.
As part of our Complaints Procedure, any complaints regarding Neuro Partners are initially referred to a Director for investigation. A Director and/or Line Manager will respond to your complaint within 5 working days of receipt and aim to resolve within 10 working days. Following a full investigation we will contact you and report on our findings, outcomes and any subsequent improvements we have put in place.
All complaints and their resolutions will be reported upon by a Director in the monthly Operational Report, and reviewed by the Managing Director and at the Board Meeting.
You are also free to contact the Care Quality Commission where you may also register any concerns you may have.
You may download our standard form to submit any compliments or highlight any areas of concern. Your opinions are important to us and are taken seriously; as a company we strive for excellence and are always keen to look at ways of improving our service.
